Lean is a management model that was born in manufacturing and is now taking hold in health care. Focused on patient needs, it uses a bottom-up approach to identify and fix broken systems anywhere in an organization. Lean engages all staff as well as leaders in redesigning processes for greater efficiency and quality.
Traveling from snowy northern Wisconsin to balmy Southern California, safety-net hospital executives learned about Lean techniques from three pioneers and began applying them at home. Sponsored by CHCF, the project involves five California public hospital systems:
Alameda Health System
Contra Costa Regional Medical Center
Harbor-UCLA Medical Center
San Francisco General Hospital
San Mateo Medical Center
This multimedia presentation shows the journey taken by these safety-net leaders to apply Lean techniques to improve patient care.