Webinar — The Patient Voice: Simple Feedback to Improve Care

Past Event

Tuesday, December 20, 2011

This is archived content, for historical reference only.

About This Event

The Net Promoter Score (NPS) presents a streamlined approach to patient feedback. Used by industry leaders such as Apple and Four Seasons Hotels to develop loyal customers, the NPS is based on a single question: How likely are you to recommend this company, product, or service to a friend or colleague?

Health care systems, including Ardent Health Services, Ascension Health, Cancer Treatment Centers of America, and NorthShore University Health System, have begun using NPS to assess customer loyalty.

Hear more about how NPS is being used in health care from:

Kevin Gwin, vice president of communications, Ardent Health Services
Kimberly Petty, senior director for experience design and solutions, Experia Health

A recording of the webinar and the presentation slides are available below.

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