This snapshot looks at consumer use of the Internet as a source of health and ratings information. Overall, although many look for information, few take action based on what they have seen.
Just Looking: Consumer Use of the Internet to Manage Care (838 K)
A 2007 Pew Internet and American Life survey showed that 80% of consumers search the Internet for health-related information. Yet their relationship to health information on the web remains a passive one for most.
Relatively few patients tap the Internet to manage their care, including scheduling appointments with their doctors, filling prescriptions, or using ratings information to make choices about their doctors or hospitals.
The California HealthCare Foundation commissioned Harris Interactive to survey the state's consumers to gain insight into who the seekers of health information are, what kind of information they use, and what actions they take after seeing that information.
Key findings include:
These survey findings illustrate that although a large majority of Californians view the Internet as an important source for health-related information, most are still not taking advantage of it as a tool to manage their health.
The complete report is available under Document Downloads.