CHW/Ps perform a wide range of roles within provider organizations, managed care plans, and community-based organizations. Clear guidelines for establishing CHW/P roles can help foster an environment where CHW/Ps can thrive and help people who work with them better understand their contributions.

Implementation approaches in this section explore how MCPs and their contracted partners can effectively:

• Define CHW/P roles
• Develop CHW/P position structure and supports
• Establish strategies to recruit and retain CHW/Ps

This section also outlines potential challenges and solutions, and contains resources and tools on related topics.

For full detail, access the “Establishing Roles and Recruiting CHW/Ps” (PDF) section of the Resource Guide.