Seven primary care clinics share how they reframed their practices — shifting the focus from physicians to patients, and replacing a one-on-one approach with team-based care.
The Building Blocks of High-Performing Primary Care: Lessons from the Field (1.19 MB)
With a shortage of physicians and no shortage of patients, a change is called for in how primary care is delivered in the United States. Some practices are meeting this challenge, shifting from the traditional physician-centered model to patient-focused teams, with the goal of improving access and quality of care.
The authors of this report visited seven primary care clinics to better understand how they adapted their practices to put the patient at the center. The report focuses on six building blocks of this new model of health care delivery:
After these building blocks were put in place, these primary care practices reported increased satisfaction among patients and clinic staff, positive clinical quality metrics, and improved financial stability.
The complete report is available under Document Downloads.