CIN Resource Page: Leadership for Continuous Change and Improvement

As organizations, policies, and people evolve, leaders will continue to play a key role in managing change. The definition of success in leading change evolves over time, and the changes themselves, big and small, are constant. Leaders can play a key role in helping their organizations succeed in this complex environment. These resources — CIN’s top picks for articles and books to guide leaders in health care organizations in an environment of continuous change — are organized reverse-chronologically.

Articles on Leadership for a Culture of Quality and Innovation

  • The Answer to Culture Change: Everyday Management Tactics (NEJM Catalyst, March 2019)
    Research from the Institute for Healthcare Improvement shows that the missing piece for sustained improvement is the practice and structure of management. This blog summarizes specific management interventions shown to be effective.
  • At Center of San Francisco’s Safety Net, the CEO Leans In (California Health Care Foundation, October 2018)
    This CHCF blog describes the career journey and leadership philosophy of Zuckerberg San Francisco General Hospital CEO Susan Ehrlich.
  • Changing Leadership Behavior Gets Real Results (NEJM Catalyst, October 2018)
    The executives at Zuckerberg San Francisco General Hospital implemented a successful program of behavioral expectations for its leaders to address the five behavioral dimensions required for continuous improvement (willingness, humility, curiosity, perseverance, and self-discipline).
  • How Managers Become Leaders: The Seven Seismic Shifts of Perspective and Responsibility (Harvard Business Review, June 2012)
    As leaders move up to the enterprise level, they become responsible for designing and altering the architecture of their organization — its strategy, structure, processes, and skill bases. To be effective organizational architects, they need to think in terms of systems.

The CIN Bookshelf: Change Leadership Classics

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