Through the CalAIM initiative, managed care plans are offering new care management services for people with complex needs. Determining eligibility for these types of services has traditionally relied on cost and utilization data from inpatient and emergency department visits. However, this approach can perpetuate inequities by disproportionately overlooking Black, Latino/x, American Indian and Alaska Native, and other members of underserved groups. It may also provide an incomplete picture of who has high needs, and who would benefit most from such services.

This webinar, hosted by the Center for Health Care Strategies with CHCF support, explored how California’s managed care plans and other stakeholders nationally can ensure that care management services prioritize equity and maximize impact. Panelists representing managed care plans, health care systems, and policymakers, shared their perspectives on identification strategies, approaches they developed to prioritize equity in eligibility, insights from their experiences to date, and what is needed to support other managed care plans in doing this work.

This webinar is especially relevant to California-based managed care plans as well as health care systems, policymakers, patients and patient advocates, and other complex care stakeholders in California and nationally.

Watch the recorded webinar on the Center for Health Care Strategies website.