In this section we describe how health plans can ensure their members receive appropriate treatment, including safer pain management, care coordination, and communication between the health plan, member, and the member’s care team.

  • Augment benefits: How to support safer pain treatment options
  • Coordinate services: How to coordinate services and improve communication among members, providers, and the health plan

Augment Benefits

Health plans should review their benefit packages to ensure they include nonpharmacological approaches to pain management, such as acupuncture, physical therapy, counseling, or hypnosis. It is important that members have access to these treatment options without copayments or other provisions (e.g., authorization requirements) that may discourage their use. In this section we include examples of health plans offering nonpharmacological benefits for pain.

 

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How to Do It

  1. Review benefits for comprehensive approaches to chronic pain management.
  2. Identify and remove obstacles or disincentives (e.g., remove copays and authorization requirements for physical therapy).
  3. Educate the provider network and work with it to ensure that members access benefits.

 

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Health Plan Stories

Central California Alliance for Health

Central California Alliance for Health expanded its complementary and alternative medicine benefit for acupuncture and chiropractic care to offer providers and members additional nonpharmacologic resources to treat pain, prior to these services becoming Medi-Cal program benefits.

Central California Alliance for Health (CCAH) expanded its complementary and alternative medicine benefit for acupuncture and chiropractic care to offer providers and members additional nonpharmacologic resources to treat pain, prior to these services becoming Medi-Cal program benefits. Providers can request up to 20 visits per authorization, and no limit is placed on the total number of authorizations. Evaluation of the pilot program showed that members receiving acupuncture reduced their morphine milligram equivalents dose by an average of 30 mg/day (24%), subjective pain scores decreased from 8.5 out of 10 prior to the program to 5 after the program, and overall, the cost of visits was offset by pharmacy savings. CCAH also expanded its chiropractic benefit to include all covered adults.
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Inland Empire Health Plan

IEHP supported the development of a unique “pain center of excellence,” the Desert Pain Clinic.

IEHP supported the development of a unique “pain center of excellence,” the Desert Pain Clinic. The center treats very high-risk Medi-Cal patients with behavioral health and chronic pain diagnoses through a holistic approach, using yoga, exercise classes, counseling, and other alternative treatments. IEHP covered the cost of these services through a case rate, as many complementary services are not Medi-Cal benefits. Early data showed extremely high patient engagement rates, with significant improvements in patient functioning, lower pain scores, and lower hospital utilization. IEHP is interested in supporting additional pain centers of excellence, assuming the first one continues to show good results.
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Samaritan Health

Oregon-based Samaritan Health announced in 2016 it would remove prior authorization requirements and session limits for patients seeking physical therapy to treat pain. The change was in response to emerging evidence showing movement therapy and exercise could improve back pain. Prior to this, Oregon Medicaid altered its Medicaid plan to allow beneficiaries to access physical therapy and other nonsurgical and nonpharmacologic approaches to back pain as the priority treatment.

 

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Tools

 

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Resources

Coordinate Services

At-risk members can often feel lost and unsupported when navigating the health care system. Health plans can support at-risk members through care management and coordination services. Health plans can also be proactive in alerting providers about at-risk members and ensuring providers are part of a larger care team working with members. In this section we share stories that show the impact of communicating with providers about their patients’ overdose events and include a template for communicating with providers about available resources for safer pain management and medication-assisted treatment (MAT).

 

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How to Do It

  1. Identify at-risk members and their providers (see first step in the Provider Network section).
  2. Assess members’ needs.
  3. Coordinate necessary services.
  4. Monitor progress and close the loop with providers, including communication about overdose events.

 

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Health Plan Stories

Aetna

Aetna’s Behavioral Health Medication Assistance Program works with physicians to counsel and manage patients with or at risk for addiction. These patients receive behavioral health services, and the Aetna team develops and tracks treatment plans for opioid dependence. The program has shown a 30% improvement in opioid abstinence rates, 35% reduction in hospital admissions, and a 40% reduction in total paid medical costs.

Blue Cross Blue Shield of Massachusetts

As part of its Prescription Pain Medication Safety Program, Blue Cross Blue Shield of Massachusetts hired social workers to contact plan members admitted to detox facilities to coordinate next steps for treatment.

Partnership HealthPlan of California

Partnership HealthPlan of California expanded its medical benefit to cover acupuncture and chiropractic care at a time when these services were not mandatory Medi-Cal benefits (they are as of the time of this writing); it also covers osteopathic manipulative treatment in the primary care setting.

Partnership HealthPlan of California (PHC) expanded its medical benefit to cover acupuncture and chiropractic care at a time when these services were not mandatory Medi-Cal benefits (they are as of the time of this writing); it also covers osteopathic manipulative treatment in the primary care setting. While PHC did not see a corresponding drop in opioid prescribing, the additional benefits offered an alternative for patients and a “pressure release valve” for doctors who otherwise felt cornered. The availability of alternative benefits helped prescribers start conversations with patients about their options outside of opioids.

PHC developed an Outreach and Understanding Can Help (OUCH) team of case managers trained to work with members with opioid use disorder (OUD). The case managers supported members as they tapered and/or transitioned to medication-assisted treatment. Although these specially trained case managers were initially dispersed throughout the care coordination department, today all PHC case managers are trained to work with members who have OUD.

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Washington State Health Care Authority

Washington State implemented a system of real-time alerts using Collective Medical Technologies’ EDie.

Washington State implemented a system of real-time alerts using Collective Medical Technologies’ Emergency Department Information Exchange (EDie). EDie allows ED physicians to quickly access information about previous ED visits, studies, diagnoses, and medications. This produced a 24% drop in visits resulting in a prescription for a scheduled drug, while total Medicaid ED visits dropped by nearly 10% in the first year. EDie is increasingly being used by hospitals across California, and is contracting with health plans for real-time notification of designated high-risk populations.

San Francisco Health Plan (SFHP) is using the PreManage ED communication tool to link to most San Francisco hospitals. Through this tool, SFHP case managers receive near real-time notifications of admissions and insights into shared care planning.

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Tools

Prescriber Resource Letter

The following letter was developed by the California Department of Public Health in March 2017 and contains guidance for prescribers in addressing prescription opioids with their patients. We recommend reviewing the letter, adjusting it to reflect additional guidance and resources your health plan offers, and providing a health plan contact who can assist and provide additional information as needed. Download below.

Download this tool: Prescriber Resource Letter (PDF).

 

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Resources

Document Downloads

Opioid Safety Toolkit: Prescriber Resource Letter (PDF)