CHW/Ps can play a valuable role in collecting data, transferring information between health and social service systems, and informing MCPs, FQHCs, hospital systems, and the state about community needs. CHW/Ps can also provide the most up-to-date information on elements such as member housing status, contact information, and any immediate or emergent health risks. Whether CHW/Ps coordinate care as part of an interdisciplinary primary care team in an office-based setting or engage community members in the field, they are well positioned to collect this type of information.

Implementation approaches in this section can help guide MCPs and their partners to ensure that CHW/P programs use data effectively to support health and social care integration and evaluate the effectiveness of these CHW/P activities. This section explores the following topics:

• Initial data considerations for CHW/P program design
• Infrastructure and supports to help CHW/Ps collect data
• Strategies and metrics to evaluate CHW/P activities

This section also discusses potential challenges and solutions and contains resources and tools on related topics.

For full detail, access the “Engaging CHW/Ps in Data Collection and Program Outcome Measurement” (PDF) section of the Resource Guide.