Publications / CIN Connections, Summer 2021 — Caring and Sharing: Supporting the Primary Care Workforce

CIN Connections, Summer 2021 — Caring and Sharing: Supporting the Primary Care Workforce

The California Improvement Network is a community of health care professionals committed to identifying and spreading better ideas for care delivery. The summer 2021 issue of CIN Connections contains strategies and reflections from health care leaders as they wrestle with increased levels of burnout, trauma, and moral injury among the primary care workforce.

Learn from CIN partner organizations that are adapting how they support providers and staff in light of the pandemic and with a growing understanding of the ongoing challenges faced by this workforce.

Hear from Dr. Heather Farley, chief wellness officer of ChristianaCare, about that organization’s multimodal approach to building a culture of well-being — creating a workplace where it’s okay to not be okay, to talk about feelings, and to get support. Get details on how to:

  • Change the focus from individual resilience to improving the culture and environment
  • De-stigmatize, prevent, and mitigate burnout
  • Create peer-to-peer support
  • Fill the tank with joy

In addition, hear from these California health care organizations how they are supporting the providers and staff:

  • California Department of Health Care Services (DHCS)
  • California Health Care Safety Net Institute (SNI)
  • Golden Valley Health Centers, an FQHC (Federally Qualified Health Center)
  • Health Plan of San Joaquin
  • Health Quality Partners, a consortium of community health centers, in partnership with Father Joe’s Village
  • Hill Physicians Medical Group, an IPA
  • Humboldt Independent Practice Association
  • Sharp Community Medical Group, an IPA

What can your organization do differently to better support the primary care workforce?


Watch the videos of Dr. Farley’s presentation and of the California provider panel.

Also see a list of valuable resources about health care provider well-being.

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