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Key Takeaways
- AI’s primary benefit. Reducing administrative burden and documentation tasks that contribute to clinician burnout, rather than replacing clinical care.
- Implementation challenges. Resource constraints, equity concerns, and privacy issues create barriers, with well-resourced systems likely adopting AI faster than safety-net providers.
- Human relationships remain essential. AI can enhance rather than replace the trusted connections between patients and care teams that form the foundation of primary care.
Artificial intelligence is reshaping California’s health care landscape, particularly in primary care settings where administrative burdens have long contributed to clinician burnout and workforce shortages. This brief examines how AI technologies are being deployed to address critical workforce challenges, and explores the potential near-term implications for administrative burden, job displacement, care quality, and the technical skills needed in the primary care workforce.
The evolution of AI in health care has accelerated dramatically, with applications ranging from basic administrative tasks like scribing and documentation to more complex functions including clinical decision support and population health management. Early adoption is underway in large health systems, where AI scribing technology is demonstrating the ability to reduce documentation time for clinicians. However, implementation faces significant barriers including resource constraints, concerns about accuracy and equity, and questions about patient privacy.
As AI tools evolve and become more integrated into health care delivery, the nature of primary care work will change. The future workforce will likely include new roles focused on AI implementation and oversight, while education programs will need to incorporate AI competencies at all levels. Despite AI’s potential, widespread job displacement is unlikely in the near term due to implementation barriers and current workforce shortages.
Authors & Contributors
Jessica Mogk, MPH
Kaiser Permanente Washington Health Research Institute, Center for Accelerating Care Transformation
Katie Coleman, MSPH
Research to Practice
Diane Rittenhouse, MD, MPH
Mathematica
Rebeckah Muratore, MPH
Mathematica
