Patient Experience

 

CHCF Blog

Firehouse Clinic’s Convenience Rewrites Story of Underserved Population in Hayward

February 23, 2016
Hilary Crowley
Alameda County's newest community clinic has just opened, and its extended clinic hours, smart design, and strategic location enable providers to deliver convenient care to residents who need it.
CHCF Blog

How One Woman’s Wish to Die in Peace Was Thwarted in Her Final Hours

December 23, 2015
Avram Goldstein
Serious Illness & End-of-Life Care
After getting caught in the gears of a health care system that seems conditioned to view death as optional, a Los Angeles family uses an emotional disaster to plot a better course.
March 16, 2015

Innovation Webinar — Patient Registration, Surveys, and More with Digital Tools

Telehealth, Investing in Innovation
March 16, 2015
This webinar highlights software that enables providers to replace clipboards full of paper forms with a low-cost digital communication platform.
February 25, 2015

Innovation Webinar — Meeting the Needs of Low Health-Literacy Patients

Telehealth, Investing in Innovation
February 25, 2015
Hear about Meducation, a product that addresses a major barrier to medication adherence — a patient's inability to understand medication instructions due to such factors as language barriers, reading level, or poor eyesight.
CHCF Blog

A POLST Registry: Connecting Patient Preferences with the Care Team

February 13, 2015
Sandra Shewry
Serious Illness & End-of-Life Care
POLST is the bright pink form that tells family members, caregivers, and providers what types and levels of care a person wants in the final phase of life. POLST is a powerful tool — but as with all tools, POLST loses its power if it is not available when it's needed.
January 29, 2015

Regional Meeting — Improving Care for Patients with Complex Needs (Los Angeles)

January 29, 2015
This regional meeting was geared toward small teams leading efforts to improve care for patients with complex care needs.
Investment

Seamless Medical Systems

Investing in Innovation
Seamless created the SNAP Practice Patient Engagement Platform, software that turns an iPad tablet into a digital patient communication tool, automating patient intake, risk assessment, and surveying.
October 16, 2014

Briefing — Monitoring Access to Care for Medi-Cal Enrollees in a Time of Change

Medi-Cal, Expanding Health Coverage
October 16, 2014
Hear about new research on Medi-Cal enrollees' access to care prior to implementation of the ACA. The findings serve as an important baseline that enables policymakers and the public to monitor access to care for Californians with low incomes.
July 30, 2014

Regional Meeting — Improving Care for Patients with Complex Needs (Oakland)

July 30, 2014
This regional meeting was geared toward small teams leading efforts to improve care for patients with complex care needs.
February 26, 2014

Webinar — Health Homes: Perspectives from the Leaders

February 26, 2014
Learn how states are implementing health home programs under the ACA to improve care coordination and benefit from enhanced federal matching dollars to cover these services.
September 25, 2013

Webinar — Improving the Patient Experience: Lessons from Golden Valley Health Centers

September 25, 2013
Learn how Golden Valley Health Centers (GVHC), a Federally Qualified Health Center system serving California's Central Valley, has made significant strides in improving the patient experience while boosting employee satisfaction.
Resource

Patient Portals

Online portals allow patients to interact with their health information and communicate with providers outside the traditional office visit. Such systems offer powerful benefits, but integrating a portal into a clinical practice is not easy. CHCF worked with early adopters to capture key lessons learned, as well as tools and resources to help guide other safety-net clinics considering their own patient portals.