Patient Experience

 

January 29, 2015

Regional Meeting — Improving Care for Patients with Complex Needs (Los Angeles)

January 29, 2015
This regional meeting was geared toward small teams leading efforts to improve care for patients with complex care needs.
Project

Optimizing the Quality of In-Home Primary and Palliative Care

Serious Illness & End-of-Life Care
In-home primary and palliative care serves seriously ill patients where they live. CHCF supports quality measures and reporting standards for the re-emerging house call.
Investment

Seamless Medical Systems

Investing in Innovation
Seamless created the SNAP Practice Patient Engagement Platform, software that turns an iPad tablet into a digital patient communication tool, automating patient intake, risk assessment, and surveying.
Publication

Gather Round: Understanding How Culture Frames End-of-Life Choices for Patients and Families

November 2014
R. Griffin Coleman, Judy Thomas
Serious Illness & End-of-Life Care
When the end of life is near, patients and their families make care decisions that express their culture and values. This research, based on in-depth interviews with families, offers insights for health care providers.
October 16, 2014

Briefing — Monitoring Access to Care for Medi-Cal Enrollees in a Time of Change

Medi-Cal, Expanding Health Coverage
October 16, 2014
Hear about new research on Medi-Cal enrollees' access to care prior to implementation of the ACA. The findings serve as an important baseline that enables policymakers and the public to monitor access to care for Californians with low incomes.
Project

Design Challenge: Putting Care in Context

A CHCF design challenge sought solutions to help patients take an active role in recognizing, chronicling, and sharing information about hurdles in their lives that affect their health.
July 30, 2014

Regional Meeting — Improving Care for Patients with Complex Needs (Oakland)

July 30, 2014
This regional meeting was geared toward small teams leading efforts to improve care for patients with complex care needs.
Publication

Assessing the Covered California Online User Experience

May 2014
gotomedia
Expanding Health Coverage, Coverage Trends, Medi-Cal
How are insurance shoppers faring with Covered California's website? Research reveals roadblocks and wrong turns but also ways for improving the marketplace.
Publication

Looking Inward: Community Health Centers Focus on Staff to Improve Patient Experience

May 2014
Liz Boehm
Enhancing the patient experience in community health centers requires a fully engaged, supported, and empowered staff. The PEAC project produced strategies for lasting change.
Project

Improving Patient Experience with Ambulatory Care

Public health systems are increasingly focused on improving patients' experience of care. With support from CHCF, 15 clinics benchmarked their performance and tested new approaches aimed at doing better.
February 26, 2014

Webinar — Health Homes: Perspectives from the Leaders

February 26, 2014
Learn how states are implementing health home programs under the ACA to improve care coordination and benefit from enhanced federal matching dollars to cover these services.
September 25, 2013

Webinar — Improving the Patient Experience: Lessons from Golden Valley Health Centers

September 25, 2013
Learn how Golden Valley Health Centers (GVHC), a Federally Qualified Health Center system serving California's Central Valley, has made significant strides in improving the patient experience while boosting employee satisfaction.
Project

Design Challenge: Catalyzing Communication About End-of-Life Care

Serious Illness & End-of-Life Care
See how human-centered designers answered our challenge to encourage more people to complete advance directives and document their end-of-life wishes.
Resource

Patient Portals

Online portals allow patients to interact with their health information and communicate with providers outside the traditional office visit. Such systems offer powerful benefits, but integrating a portal into a clinical practice is not easy. CHCF worked with early adopters to capture key lessons learned, as well as tools and resources to help guide other safety-net clinics considering their own patient portals.