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This report examines CalAIM’s Enhanced Care Management (ECM) and Community Supports through interviews with Medi-Cal enrollees with complex needs and a survey of providers. It highlights early implementation successes, identifies payment and administrative challenges, and points to opportunities to strengthen…

Learn about the first-hand experiences of Californians with complex health and social needs as they seek care. Their insights reveal both the promise of CalAIM’s vision and how implementation can be improved.