Payer-Provider Partnerships: Lesson Three

Promoting Appropriate Referrals

Kathleen Kerr, Consultant, Kerr Healthcare Analytics
Kate Meyers, Senior Program Officer, High-Value Care


Both payer and provider share responsibility for getting the right patients to the service.

  • Use all your assets — data resources and human resources
  • Plans and palliative care providers should engage with referring providers
  • Expect significant time investment
  • Initial referral volume may be low and may increase slowly

This lesson is part of a series on successful payer-provider partnerships in community-based palliative care. Learn more here.