Payer-Provider Partnerships: Lesson One

Initial Engagement

Kathleen Kerr, Consultant, Kerr Healthcare Analytics
Kate Meyers, Senior Program Officer, High-Value Care


As a first step in building a successful partnership, payers and providers should take the time upfront to communicate openly and share information about organizational characteristics, goals, and priorities.

  • Invest in the beginning
  • Be open about goals, pressures, and priorities
  • Discuss resources, expectations, and past experiences
  • Expect complexity and to revisit plans over time

This lesson is part of a series on successful payer-provider partnerships in community-based palliative care. Learn more here.