As a first step in building a successful partnership, payers and providers should take the time upfront to communicate openly and share information about organizational characteristics, goals, and priorities.

• Invest in the beginning
• Be open about goals, pressures, and priorities
• Discuss resources, expectations, and past experiences
• Expect complexity and to revisit plans over time

This lesson is part of a series on successful payer-provider partnerships in community-based palliative care. Learn more here.