Payer-Provider Partnerships: Lesson Four

Service Design and Operational Issues

Kathleen Kerr, Consultant, Kerr Healthcare Analytics
Kate Meyers, Senior Program Officer, High-Value Care


The clinical model and operational processes adopted by the partnership will impact care quality, patient and family satisfaction, care team satisfaction, and costs, so thoughtful attention to detail is essential.

  • Align care model, patient needs, and desired outcomes
  • Specify expectations and boundaries
  • Consider approaches to increase efficiency
  • Look for and address operational challenges

This lesson is part of a series on successful payer-provider partnerships in community-based palliative care. Learn more here.