Payer-Provider Partnerships: Lesson Eight

Relationship Issues

Kathleen Kerr, Consultant, Kerr Healthcare Analytics
Kate Meyers, Senior Program Officer, High-Value Care


Creating a mutually beneficial contract can be really hard. A good payer-provider relationship makes it a lot easier.

  • Empathy, transparency, and collaborative problem-solving are valued highly
  • Recognize that things won’t necessarily go as expected
  • Organizational culture influences relationships
  • It takes time to build relationships

This lesson is part of a series on successful payer-provider partnerships in community-based palliative care. Learn more here.