Crossing the Chasm with Information Technology: Bridging the Quality Gap in Health Care

Peter Kilbridge
First Consulting Group


This is archived content; for historical reference only.

The Institute of Medicine’s second report in their three-part series on the quality of health care in America, Crossing the Quality Chasm, describes fundamental flaws in the health care system that interfere with the consistent delivery of quality care.

The objective of this 2002 report is to describe and, where useful, illustrate with case examples how available technology is being used by care providers in ways that support the goals of the Institute of Medicine’s Health Care Quality Initiative.

Because technology cannot be implemented in isolation and process change is critical to quality improvement, this report discusses some of the organizational challenges that must be dealt with when implementing these technologies.

The full report is available under Document Downloads below. Also below is a link to PAMFOnline, a Web-based service for patients to access their personal health information online, which is discussed in the report.