California’s Long Term Care Ombudsman Program: Assessing the Volunteer Experience

Cheryl Wold, Wold and Associates


This is archived content; for historical reference only.

Initiated in 1975 and active in all 50 states, the Long Term Care Ombudsman Program trains and deploys volunteers to advocate for the dignity, quality of life, and quality of care of residents in long term care facilities.

This report highlights research designed to strengthen the Ombudsman Program in California. In particular, it aims to improve the recruitment and retention of the approximately 1,200 volunteer advocates serving the state’s nearly 300,000 long term care residents.

Quantitative and qualitative findings from a survey of 250 current and former volunteers provide comprehensive information about the advocacy program, as well as specific strategies for enhancing and improving both the volunteer experience and the program’s effectiveness.

Based on this research, CHCF has helped to support volunteer recruitment and retention by funding a revision of the Ombudsman Program’s training curriculum and marketing materials.

The complete report is available through Document Downloads.