Spanish-Language Hospital Report Card Web Site Launches
CalHospitalCompare.org en Español is an easy-to-use consumer resource for evaluating hospital care and quality
A new Web site launched today, CalHospitalCompare.org en Español, will help the state’s Spanish-speaking health care consumers compare the performance of more than 200 California hospitals on a number of different services from pneumonia to maternity to cardiac treatment.
The site is the first such California hospital report card made available in Spanish. It is a useful and easy-to-use tool to better inform the state’s Spanish-speaking patients about hospital quality on a variety of common health procedures. The English version of the site was launched in March by the California HealthCare Foundation.
“Latino health care consumers need reliable, relevant information to help them make the best hospital choices for themselves and their families,” said Mark D. Smith, M.D., M.B.A., president and CEO of the California HealthCare Foundation (CHCF), which funded development of the Web site. “CalHospitalCompare.org en Español provides hospital performance ratings in an easy-to-read and understandable format for Spanish-speaking patients.”
The Web site will serve a broad segment of the state’s population. According to the most recent U.S. Census Bureau statistics, of the 36 million Californians, 12.7 million — or 35.2% — are Latino. On average, 10% of the state’s population is hospitalized in any given year. Latinos therefore account for roughly 1.2 million hospital admissions each year.
The Web site provides needed health information to many Californians who did not previously have access to comparative hospital performance data in Spanish, said Maribeth Shannon, director of the CHCF Market and Policy Monitor program. “We have large differences in quality of care and access to care for patients of different racial and ethnic backgrounds in this state,” added Shannon.
CalHospitalCompare.org en Español is meeting an important need. According to the AOL/Roper Public Affairs Hispanic Cyberstudy, U.S. Latinos with Internet access go online at home an average of 9.2 hours per week, compared to 8.5 hours per week for the general online population. The study found that Latinos rely on the Internet to learn more about products, share opinions, and improve their lives. The Spanish Web site provides another reliable source of information to help consumers make informed decisions about hospitals and quality of care.
CalHospitalCompare.org was the first site to consolidate hospital quality information in one user-friendly place. Prior to the advent of the site, such material was available only by seeking out different sources. Now, CalHospitalCompare.org en Español is the first site to make this information available in Spanish.
Beyond consumers, the Web site is also intended for use by health care organizations. The report card provides health plans with relevant information to make decisions about which hospitals to include in their networks and offers hospitals reliable data to help improve the quality of care at their facilities. Other intended audiences are physicians, nurses, and other health care professionals who can use the data to make referral decisions.
The Web site is the result of a two-year collaboration by the California Hospital Assessment and Reporting Taskforce (CHART), whose members include hospitals, health plans, doctors and nurses, consumer groups, employers, and the California HealthCare Foundation. The data collection and analysis was performed by the University of California, San Francisco’s Institute for Health Policy Studies.
The California Hospital Assessment and Reporting Taskforce (CHART) was established in 2004 to develop a statewide hospital performance reporting system using a collaborative process. CHART brings together relevant stakeholders in California health care to select key aspects of hospital performance to measure and report; to achieve consensus about a uniform, scientifically valid approach to measurement for all California hospitals; to provide hospitals and clinicians with benchmarking data on which to base quality improvement efforts; and to report the performance of individual California hospitals to consumers, purchasers, and health plans.
About the California HealthCare Foundation
Celebrating its tenth year, the California HealthCare Foundation, based in Oakland, is an independent philanthropy committed to improving California’s health care delivery and financing system.
About the California Health Care Foundation
The California Health Care Foundation is dedicated to advancing meaningful, measurable improvements in the way the health care delivery system provides care to the people of California, particularly those with low incomes and those whose needs are not well served by the status quo. We work to ensure that people have access to the care they need, when they need it, at a price they can afford.