New One-e-App Program Office Will Speed Implementation of Web-based Enrollment System for California’s Public Programs

The California HealthCare Foundation (CHCF) and The California Endowment announced today the establishment of a new statewide One-e-App Program Office.

One-e-App is an innovative Web-based system that provides a streamlined and efficient one-stop approach to enrollment in a range of public sector health programs.

“One-e-App modernizes the enrollment process in California’s publicly funded health programs and provides a powerful set of tools to county and community-based agencies that help families enroll in these programs. Eliminating barriers to access through systems like One-e-App makes sense from a cost and efficiency standpoint, and it makes a big difference in the lives of the many children and families who depend on vital safety-net programs,” said Mark D. Smith, M.D., M.B.A., president of CHCF.

One-e-App’s state-of-the-art technology streamlines the enrollment process for county staff and administrators by collecting data from a family once, instead of three or more times. Information is then transmitted electronically instead of by mail. Counties and their community-based partners that implement One-e-App use the system to screen and enroll individuals and families in programs such as Medi-Cal, Healthy Families, and local indigent care and health insurance expansion programs.

According to Robert K. Ross, M.D., president and CEO of The California Endowment, the fragmentation and complexity of the Medi-Cal program keeps many families from getting the coverage for which they are eligible. “Getting families and children enrolled in health coverage programs so that they have a ‘medical home’ and can receive preventive care dramatically improves their health status, access to health care services and helps preserve emergency room resources for true emergencies.”

Currently, One-e-App operates in three pilot counties: San Mateo, Santa Clara, and Santa Cruz. Alameda County will begin piloting the system later this spring. A number of other counties are also exploring implementation of One-e-App, including Fresno, Los Angeles, Santa Barbara, and Tulare.

Elinor Hall, director of the One-e-App Program Office says, “Using Internet-based software to help qualified individuals enroll in public programs is a simple, sensible idea that One-e-App has made a reality.”

The Program Office will provide strategic leadership for the system including technical support for planning and implementation. It is supported by a multi-year grant from CHCF and The Endowment to the Public Health Institute (PHI), under whose auspices the office will operate. Both foundations have contributed to One-e-App’s development and have worked together closely on policy, governance and implementation issues. The foundations will continue their collaborative work on One-e-App in cooperation with PHI.

The new office is located at 1333 Broadway in downtown Oakland. An open house is scheduled for April 13, 2005, from 3 to 6 p.m. For more information about One-e-App, visit or contact the Program Office at 510.834.1300.

About the Public Health Institute

One of the largest nonprofit organizations in the San Francisco Bay Area, the Public Health Institute (PHI) oversees more than 250 projects and is dedicated to promoting health, well-being, and quality of life for all people through research and evaluation, training and technical assistance, and by building community partnerships. For more information about PHI, visit

About The California Endowment

The California Endowment, a private, statewide health foundation, was established in 1996 to expand access to affordable, quality health care for underserved individuals and communities, and to promote fundamental improvements in the health status of all Californians. For more information, visit The Endowment’s Web site at

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About the California Health Care Foundation

The California Health Care Foundation is dedicated to advancing meaningful, measurable improvements in the way the health care delivery system provides care to the people of California, particularly those with low incomes and those whose needs are not well served by the status quo. We work to ensure that people have access to the care they need, when they need it, at a price they can afford.