Improving the Ambulatory Patient Experience


Past Event
Wednesday, October 27, 2010

This is archived content; for historical reference only.

About This Event

This webinar previews new research about the state of ambulatory patient experience in California, including key factors affecting patient experience, common approaches of high-performing commercial physician practices, and the unique challenges safety-net organizations face in improving patient experience.

Hear from:

  • Giovanna Giuliani, MBA, MPH, of the Pacific Business Group on Health and the California Quality Collaborative
  • Jill Steinbruegge, MD, PhD, of Steinbruegge Consulting and former head of the Care Experience Council for Kaiser Permanente