CHCF Health Care Forum and 20th Anniversary Celebration

About This Event


11:30-12:30 Lunch Robertson Foyer
12:00-12:30 Robertson Auditorium
CHCF President and CEO Sandra Hernández, MD, and CHCF Board Chair Barbara Lubash, MS
12:30-1:30 Robertson Auditorium
Plenary: The View of California from the Nation’s Capital
Join Sarah Kliff, Senior Health Editor of Vox, as she shares inside-the-Beltway views on national policy considerations and what they mean for California. Moderator: Scott Shafer, Senior Editor, KQED Politics and Government Desk.
1:30-1:45 Break Refreshments available in Robertson Foyer
1:45-2:30 Concurrent Breakout Sessions

Robertson Auditorium
Innovations in Access: The Future of Primary Care in California’s Safety Net
Speakers: Alice Chen, MD, MPH, Chief Medical Officer, San Francisco Health Network; Jason Cunningham, DO, Medical Director, West County Health Centers; Jennifer Sayles, MD, MPH, Chief Medical Officer, Inland Empire Health Plan. Moderator: Veenu Aulakh, Executive Director, Center for Care Innovations.

Leading safety-net providers are transforming the role of primary care physicians. What are they doing and what impact has it had on access to care and on patient and physician satisfaction? How can other providers get started, and how can health plans and state policy support these efforts?

Fisher Banquet Room West
How Integrating Care Can Help End the Opioid Epidemic
Speakers: Yolanda Briscoe, MEd, PsyD, Director of Addiction Recovery Program, Petaluma Health Center; Clayton Chau, MD, PhD, Regional Executive Medical Director, Institute for Mental Health and Wellness, Providence St. Joseph Health; Andrew Herring, MD, Director of Pain and Addiction Treatment, Highland Hospital. Moderator: Kelly Pfeifer, MD, Director, High-Value Care, California Health Care Foundation.

California is making progress on a “no wrong door” treatment approach by offering care for people struggling with addiction wherever they seek care. From the ER to primary care, learn how clinicians are altering the course of their patients’ lives with integrated care and effective treatment.

Session Resources
Recovery Within Reach: Medication-Assisted Treatment of Opioid Addiction Comes to Primary Care
Buprenorphine: Everything You Need to Know (PDF)
Emergency Care for the Opioid Epidemic: Leaders Discuss Medication-Assisted Treatment in the ED

Fisher Banquet Room East
Putting Capital to Work: Health Care Investing to Spur Innovation
Speakers: Chris Grant, COO and EVP, Kaiser Permanente; Lynne Chou O’Keefe, MBA, Partner, Kleiner Perkins Caufield and Byers; Sanjay Shah, MBA, Director of Strategic Innovation, Dignity Health. Moderator: Carl Bouthillette, MBA, Senior Program Officer, Innovation Fund, California Health Care Foundation.

Technology has disrupted how we communicate and how we share information and connect with friends and coworkers; it has changed almost every part of our daily life. How can we use innovation and technology to make an impact in health care, and where should we be putting down our “bets” of investment dollars?

Presentation slides for this session are available under Document Downloads.

2:30-2:45 Break Refreshments available in Robertson Foyer
2:45-3:30 Concurrent Breakout Sessions

Robertson Auditorium
Turning the Ship: How California’s Health Care Leaders Are Transforming Care Delivery in Large Public Health Systems
Speakers: Susan Ehrlich, MD, CEO, Zuckerberg San Francisco General Hospital and Trauma Center; Michael Peterson, MD, Chief of Medicine, USCF Fresno/Valley Medical Foundation. Moderator: Ian Morrison, PhD, author, consultant, and futurist.

A facilitated conversation of how two senior executives leading innovation in large delivery systems started and/or accelerated change in their systems.

Fisher Banquet Room West
Moving Beyond Patient-Centered to a Customer-Driven System of Care
Speakers: April Kyle, Vice President, Southcentral Foundation, Behavioral Services Division. Moderator: Ana Valdés, MD, Chief Healthcare Officer, HealthRIGHT 360.

Learn about the system Don Berwick called “the leading example of health care redesign in the nation, maybe the world.” Customer-owned, relationship-based, and whole-person care form the basis of the NUKA system of care.

Presentation slides for this session are available under Document Downloads.

Session Resource
Pathways to Health: Lessons from the Frontiers of Health Philanthropy (PDF)

Fisher Banquet Room East
Reel Stories: Life and Death in the ICU
Speaker: Jessica Zitter, MD, Critical Care and Palliative Care Specialist, Highland Hospital. Moderator: Anne Kinderman, MD, Director, Supportive & Palliative Care Service, Zuckerberg San Francisco General Hospital.

In just 24 minutes, the Oscar-nominated documentary Extremis raises essential questions about the value of aggressive medical intervention and the need for candid conversations among patients, families, and providers long before end-of-life crises occur. After the film, we will discuss implications and opportunities with Dr. Zitter, who is featured in the film.

Session Resources
In It Together: How Palliative Care Spread to All of California’s Public Hospitals
Promise and Progress in Palliative Care: Videos Featuring California Leaders
Community Screenings of ‘Being Mortal’
Dying in California: A Status Report on End-of-Life Care
Weaving Palliative Care into Primary Care: A Guide for Community Health Centers
Community-Based Palliative Care (CBPC) Resource Center

3:45-4:45 Robertson Auditorium
Keynote: Telling the Story of What Matters to Patients
Abraham Verghese, MD, MACP, novelist and Professor and Vice Chair for the Theory and Practice of Medicine at the School of Medicine, Stanford University, talks about the importance of empathy and the human touch in the healing process.
4:45-5:00 Robertson Auditorium
Closing Remarks
Sandra Hernández, MD
5:00-7:00 Fisher Atrium
CHCF 20th Anniversary Celebration



Veenu Aulakh
Executive Director
Center for Care Innovations
Veenu Aulakh is the executive director for the Center for Care Innovations, which focuses on transforming care by supporting innovation in health care safety-net systems. Prior to CCI, she worked at the California Health Care Foundation as a senior program officer, where she managed program-related investments in organizations with innovations to lower the cost of care and improve access. Prior to CHCF, she worked at Kaiser Permanente, leading efforts to improve quality and increase patient engagement. Aulakh received a BS in industrial and operations engineering from the University of Michigan and an MS in health policy and management from Harvard University.
Carl Bouthillette
Senior Program Officer, Innovation Fund
California Health Care Foundation
Carl Bouthillette is a senior program officer for the CHCF Innovation Fund, which invests in technology and service companies with the potential to significantly lower the cost of care or improve access to care for Californians with low incomes. Prior to joining CHCF, Bouthillette led the screening and evaluation process for HealthTech Capital, a network of angel investors focused on health care IT companies. He is the founder of Metis Lighthouse, a consulting firm providing strategic and commercial guidance to medical device and mobile health start-ups. Bouthillette received a BS in biomedical sciences from Texas A&M University and an MBA from INSEAD in France.
Yolanda Briscoe, MEd, PsyD
Director of Addiction Recovery Program
Petaluma Health Center
Yolanda Briscoe is the director of the Addiction Recovery Program at Petaluma Health Center. She has a background in developing and implementing programs for individuals with substance use disorders and other addictions. Prior to Petaluma Health Center, Dr. Briscoe was the executive director and clinical director at the Santa Fe Recovery Center in New Mexico. She also provided clinical staff supervision, psychological evaluations, professional consultation, and individual and family counseling at Santo Domingo (Pueblo) Behavioral Health. She earned her MEd from the University of Texas and her PsyD from the University of San Francisco.
Clayton Chau, MD, PhD
Regional Executive Medical Director
Institute for Mental Health and Wellness St. Joseph Hoag Health System
Clayton Chau recently joined the Institute for Mental Health and Wellness at St. Joseph Hoag Health System after three years at LA Care, a Managed Medi-Cal Plan, as the medical director for Behavioral Health and Care Management Services. He is also a lecturer at the UCLA School of Public Health and an assistant clinical professor of psychiatry at UC Irvine School of Medicine. He trained in psychiatry and did a fellowship focusing on substance use and HIV at the National Institute of Mental Health. Chau is an expert in integrated care for severe mental illness and substance use.
Alice Chen, MD, MPH
Chief Medical Officer
San Francisco Health Network
Alice Chen is the chief medical officer for the San Francisco Health Network, San Francisco’s publicly funded, vertically integrated delivery system, and a professor of medicine at the University of California, San Francisco. As chief medical officer, Dr. Chen is responsible for providing clinical leadership, vision, direction, and expertise in the oversight and operations of the network. A practicing primary care physician, she previously spent a decade at Zuckerberg San Francisco General in a variety of roles, including chief integration officer and director of eReferral. Prior to joining ZSFG, she worked in community health, health policy, and philanthropy. She is a graduate of Yale University, Stanford University Medical School, and the Harvard School of Public Health.
Jason Cunningham, DO
Medical Director
West County Health Centers
Jason Cunningham is the medical director of West County Health Centers, a Federally Qualified Health Center. West County Health Centers has become an innovator in redesigning primary care. Dr. Cunningham’s leadership has focused on the use of video and communication technology to improve care coordination, team-based care for patients with complex medical and social stressors, and the use of data to drive innovation. He is interested in leadership within health care delivery and participates in multiple boards and committees with local, regional, and state organizations. He is a family physician and remains dedicated to patient care. Dr. Cunningham received a BS from the University of Michigan and an MD from Kirksville College of Osteopathic Medicine.
Susan P. Ehrlich, MD, MPP
Chief Executive Officer
Priscilla Chan and Mark Zuckerberg San Francisco General Hospital and Trauma Center
Susan Ehrlich is the chief executive officer of the Zuckerberg San Francisco General Hospital. Prior to her appointment, she served as the CEO, chief medical officer, vice president of Ambulatory Care Services, founding medical director of the Ron Robinson Senior Care Center, and assistant health officer for the San Mateo County Health System. She also served as budget and planning director for the San Francisco Department of Public Health. Dr. Ehrlich received a BA in public policy studies from Duke University, an MPP from the Goldman School of Public Policy at the University of California, Berkeley, and an MD from the University of California, San Francisco. She completed her primary care internal medicine residency at Brigham and Women’s Hospital in Boston.
Chris Grant
Executive Vice President and Chief Operating Officer
Kaiser Permanente
Chris Grant is the executive vice president and chief operating officer for The Permanente Federation and serves as a member of Kaiser Permanente’s senior executive management team. Prior to his role as COO, he served as senior vice president for Corporate Development, Care Delivery Strategy, and Venture Investments, and executive managing director of Kaiser Permanente’s venture capital group. He continues to manage the federation’s Venture Investments function. Chris has a bachelor’s degree in business from the University of California, Santa Barbara, and has completed executive management programs at the Harvard Business School and Kenan-Flagler School of Business (University of North Carolina at Chapel Hill), as well as Venture Capital Institute graduate and undergraduate programs.
Andrew Herring, MD
Director of Pain and Addiction Treatment
Highland Hospital
Andrew Herring is an attending emergency physician and director of pain and addiction treatment at Highland Hospital in Oakland. Herring is clinical faculty in the Department of Emergency Medicine at UCSF and a member of the American Academy of Pain Medicine’s Acute Pain Panel. He is the author of numerous articles and research on emergency pain management and nonopioid analgesic options for the ED. Herring is a founder and current board member of the Street Level Health Project in Oakland. He is currently leading a CHCF project helping hospitals in six counties start treating addiction in emergency departments, with facilitated handoffs to outpatient treatment.
Anne Kinderman, MD
Director, Supportive & Palliative Care Service
Zuckerberg San Francisco General Hospital
Anne Kinderman is an associate clinical professor of medicine at the University of California, San Francisco, and is the director of the Supportive & Palliative Care Service at Zuckerberg San Francisco General Hospital. After training in internal medicine and hospice & palliative medicine, she returned to San Francisco General in 2009 to help develop the Supportive & Palliative Care Service as its founding director. Dr. Kinderman’s scholarly work includes developing a curriculum in palliative care interpreting for professional medical interpreters, promoting high-quality care for vulnerable patients with serious illness, and expanding palliative care services in safety-net health systems.
Sarah Kliff
Senior Policy Correspondent
Sarah Kliff is a senior policy correspondent at, where she focuses on the Republicans’ effort to repeal Obamacare — and what that will mean for the millions of Americans who rely on the law for coverage. At Vox, she is also a cohost of The Weeds, a policy podcast with Ezra Klein and Matt Yglesias. Prior to joining Vox, Sarah covered health policy for the Washington Post, where she was a founding writer at Wonkblog, a blog dedicated to making complicated policy easily understandable. She has also covered health policy for Politico and Newsweek magazine. Sarah has appeared on CBS, PBS, Fox News, CNN, and MSNBC. Sarah received a BS in philosophy, neuroscience, and psychology from Washington University in St. Louis.
April Kyle
Vice President, Behavioral Services Division
Southcentral Foundation
Assistant: Cerene Maeva,
April Kyle is vice president of the Behavioral Services Division at the Southcentral Foundation. She joined the foundation in 2003 as the Human Resources Manager of Employment and Recruitment. April graduated with a BS in sociology from Montana State University at Bozeman. She also has a certification in the Alaska Native Executive Leadership Program from Alaska Pacific University.
Ian Morrison
Ian Morrison is an internationally known author, consultant, and futurist specializing in long-term forecasting and planning, with an emphasis on health care and the changing business environment. He has written, lectured, and consulted on a wide variety of forecasting, strategy, and health care topics for government, industry, and a variety of nonprofit organizations. He holds an MA in geography from the University of Edinburgh, Scotland; an interdisciplinary PhD in urban studies from the University of British Columbia; and a graduate degree in urban planning from the University of Newcastle-upon-Tyne, England.
Lynne Chou O’Keefe
Kleiner Perkins Caufield and Byers
Lynne Chou O’Keefe is a partner at Kleiner Perkins Caufield and Byers and focuses on digital health and connected devices. She works alongside entrepreneurs to develop impactful technologies and therapies for improving patients’ lives. Lynne’s experience includes both health care operating and investing roles. Most recently, Lynne worked at Abbott Vascular and Guidant in multiple roles launching over 10 interventional cardiology and cardiac surgery product families both in the US and internationally. Earlier in her career, Lynne worked at Apax Partners with a focus on software venture capital investing. In addition, Lynne worked at Goldman Sachs in the Mergers and Acquisitions group. Lynne earned a BS in industrial engineering from Stanford University and an MBA from Harvard Business School.
Michael W. Peterson, MD
Associate Dean & Chief of Medicine
USCF Fresno
Michael Peterson oversees the development of UCSF Fresno’s clinical and academic programs as associate dean. He has been chief of medicine at UCSF Fresno and serves as vice chair in the Department of Medicine as UCSF. His clinical and research focus is in pulmonary and critical care medicine. During his tenure in Fresno, he oversaw growth of the Medical Residency Program from 45 trainees to its current 68 trainees, the development of seven subspecialties with 37 fellows, and led fundraising efforts to build the UCSF Fresno Clinical Research Center. Dr. Peterson received both his undergraduate and medical degrees from the University of Minnesota, completed his residency in internal medicine at the University of Wisconsin, and completed his fellowship in pulmonary and critical care medicine at the University of Iowa.
Kelly Pfeifer, MD
Director, High-Value Care
California Health Care Foundation
Kelly Pfeifer is director of CHCF’s High-Value Care team, which supports policies and care models that align with patient preferences, are proven effective, and are affordable. In this capacity, she leads CHCF’s efforts in maternity care, end-of-life care, and the care of populations with complex behavioral health and medical conditions, including a focus on the impact of opioid overuse. Prior to joining CHCF, Kelly served as chief medical officer for the San Francisco Health Plan and medical director and family physician at Petaluma Health Center. She also served as the medical director for access for Redwood Community Health Coalition, a network of community clinics in four North Bay counties. She continues to practice family medicine.
Jennifer N. Sayles, MD, MPH
Chief Medical Officer
Inland Empire Health Plan
Jennifer Sayles is the chief medical officer of Inland Empire Health Plan (IEHP), where she oversees the strategic direction and oversight of clinical services and programs, including initiatives on behavioral health integration, complex care, practice transformation, and for addressing social determinants in the Medi-Cal population. Dr. Sayles continues to practice in HIV and primary care, and maintains teaching appointments at the University of Southern California and the RAND Corporation. Prior to joining IEHP, Dr. Sayles was chief population health officer for LA County USC Medical Center and director of Value-Based Health Care for LA County Department of Health Services. She received a BA from Princeton University, an MD from Chicago Medical School, and an MPH from the UCLA School of Public Health.
Scott Shafer
Senior Editor
KQED California Politics and Government Desk
Scott Shafer is the senior editor of the California Politics and Government Desk at KQED. Since joining KQED in 1998, Scott has covered stories for National Public Radio programs including All Things Considered, Morning Edition, Weekend Edition Saturday, and Weekend Edition Sunday. Scott has earned numerous awards for his political reporting. He has hosted live statewide coverage of election night and State of the State Addresses every year since 1998. Prior to joining KQED, he was press secretary to San Francisco Mayor Art Agnos and chief of staff to Controller Gray Davis.
Sanjay Shah
Director of Strategic Innovation
Dignity Health
Sanjay Shah supports Dignity Health’s innovation efforts, which seek to create, test, and invest in novel services, programs, partnerships, and/or technologies that have the potential to reduce the cost of care, improve quality, and/or increase access to health care. Working with Dignity Health employees and physicians, Shah works to anticipate emerging trends and technologies with the goal of incubating, studying, and scaling efforts to improve the delivery and access of care. Prior to Dignity Health, Sanjay served as a senior program officer for the California Health Care Foundation with the foundation’s Innovation Fund. Sanjay received a BS in business administration and marketing and an MBA with a dual focus in finance and marketing from Wayne State University.
Ana Valdés, MD
Chief Healthcare Officer
HealthRIGHT 360

Ana Valdés is the chief healthcare officer at HealthRIGHT 360, where she oversees all services related to the whole health of all clients throughout California, including behavioral health, medical care, in-custody treatment, and re-entry services. Her career has been characterized by a consistent focus on advocacy for patients with low incomes, improvements in community health education, and a deep understanding of health policy issues. Dr. Valdés has had engagements with the Community Advisory Committee for St. Francis Memorial Hospital, the Harvard School of Public Health, and the California Health Care Foundation’s Healthcare Leadership Training Program. Dr. Valdés graduated from the University of North Carolina at Greensboro and Tufts School of Medicine.

Abraham Verghese, MD, MACP
Professor and Vice Chair for the Theory and Practice of Medicine
Stanford University School of Medicine
abrahamv@stanford.eduAbraham Verghese is professor and vice chair of the Theory and Practice of Medicine in the Department of Medicine at Stanford University School of Medicine. He is also an infectious disease physician and a writer; his first novel, Cutting for Stone, was a bestseller. His writing has appeared in the New Yorker, the Atlantic, the New York Times, and elsewhere. In 2016, he received the National Humanities Medal from President Obama. He is a strong advocate for the value of bedside skills and was instrumental in the development of the “Stanford 25” initiative, designed to teach 25 physical exam skills to interns. Dr. Verghese earned his MD at the University of Madras and completed his Fellowship in Infectious Disease at Boston University School of Medicine and later earned an MFA at the Iowa Writers Workshop.
Jessica Zitter, MD, MPH
Critical Care and Palliative Care Specialist
Highland Hospital
Jessica@jessicazitter.comJessica Zitter is committed to changing the current paradigm of end-of-life medical decisionmaking. Dr. Zitter practices ICU and palliative care at Highland Hospital, the county hospital in Oakland, California, and is cofounder of Vital Decisions, a telephone-based counseling service for patients with life-limiting illness. She is the author of Extreme Measures: Finding a Better Path to the End of Life. Her essays and articles have appeared in the Atlantic, New York Times, Huffington Post, Journal of the American Medical Association, and other publications. She attended Stanford University and Case Western Reserve University Medical School and earned an MPH from the University of California, Berkeley.

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