Briefing — Monitoring Performance: A Dashboard of Medi-Cal Managed Care
Tuesday, December 17, 2013
About This Event
Dashboards of key performance indicators are commonly used by businesses and increasingly in the public sector. Now the California Department of Health Care Services (DHCS) has implemented a dashboard to monitor the performance of the Medi-Cal managed care program and participating health plans. A report from the California Health Care Foundation (CHCF) gives the first look at the key indicators used.
CHCF held a Sacramento briefing to cover highlights from the report, including measures of care quality, consumer experience, and health plan finances.
Among the topics discussed:
What are the areas in which Medi-Cal managed care is performing well?
What are the areas in which improvements are needed?
How does performance vary among participating health plans?
How is DHCS using a performance dashboard to monitor Medi-Cal managed care?
How can the dashboard improve legislative oversight?
What are the strengths of performance dashboards as monitoring tools, and what are their limitations?
What steps should be taken to improve the dashboard?
Anne Jacobs, MHA, managing director, Navigant Consulting