When poorly handled, transitions from hospital to home result in bad outcomes and unnecessary suffering for patients. Hear from two Sonoma County providers who partnered to do better.

Understanding the needs of patients can help organizations to develop meaningful solutions that translate into better care. In this webinar, hear about the Kaiser Permanente Innovation Consultancy's success with human-centered solutions.

This report offers an independent evaluation of the North Vallejo Patient Access Partnership "Right Care, Right Place" project, which focused on using primary care to reduce rates of avoidable emergency department use.

Four papers describe design strategies that are enabling safety-net clinics to support best practices in health care interactions, patient flow, and use of new technology as they grow and change. A dedicated website offers more resources.

The PREPARED project aimed to help nursing homes reduce unnecessary transfers of patients who are near the end of life. The intervention included hospital-provided clinician educators assigned to nursing homes to offer education, role modeling, and coaching.

To inspire health care professionals to improve the patient experience in their organizations, CHCF hosted a two-day conference in January in Burbank, California.

Case studies describe the experiences and insights of safety-net provider organizations that have used management and process reengineering methods to provide more comprehensive and cost-efficient care.

Self-management support for patients with chronic illness is a routine function of clinical care in many primary care organizations. This report describes a number of models that have been successful in involving these patients in a well-planned and efficient way.

Many California medical groups, IPAs, and safety-net organizations have been working on ways to improve the patient experience. The strategies and insights of a number of these ambulatory care organizations are described in this paper.

As ACOs become the new thing through health reform, read stories from the trenches by leaders who rode out waves of consolidation in the 1980s and '90s. Most of them did not succeed.

This comprehensive paper explores physician-hospital integration through an examination of the dynamics of interdependence and competition in the context of health reform.

The PACE program for frail elders, despite beginning in San Francisco and thriving in many states, is growing slowly in California. This report examines the issues and looks to the future of PACE in the state.

Seven percent of Medi-Cal beneficiaries accounted for more than three-quarters of fee-for-service program expenditures in fiscal year 2008. This snapshot makes recommendations for better controlling costs.

This report looks at California's physicians in terms of supply relative to population, the types of patients served, physician demographics, education and training, compensation, and other factors.

By improving patient flow, community clinics can facilitate better patient access as well as higher provider and patient satisfaction. A project to help over 40 California clinic teams achieve better patient flow is evaluated in this issue brief.