Enhancing the patient experience in community health centers requires a fully engaged, supported, and empowered staff. The PEAC project produced strategies for lasting change.
Looking Inward: Community Health Centers Focus on Staff to Improve Patient Experience (1.13 MB)
As California's community health centers gear up to enhance the patient experience, they are discovering the crucial role of a fully engaged, supported, and empowered staff.
To promote innovations for improving organizations from the staff and consumer perspectives, CHCF established the Patient Experience Action Community (PEAC) in partnership with Vocera Communications. The two-year PEAC program supported eight California community health centers in implementing innovations and testing their potential to transform the patient and workforce experience.
The PEAC participants had varying degrees of success in driving lasting improvements in staff engagement. The program produced several insights into best approaches in the clinic environment:
The complete issue brief is available as a Document Download.
The Patient Experience Action Community