This series of reports includes case studies and financial analyses of community health organizations that have implemented telehealth and provides insights into the challenges and lessons for successful adoption.
Telehealth in Community Clinics: Three Case Studies in Implementation (784 K)
Chronicling an Entry into Telehealth: Open Door Community Health Centers (373 K)
Financial Analysis of La Clinica de La Raza's Telehealth Experience (584 K)
Financial Analysis of Open Door Community Health Centers' Telemedicine Experience (1 MB)
Financial Analysis of Southside Coalition of Community Health Centers' Telehealth Experience (557 K)
In 2007, the California HealthCare Foundation (CHCF) funded the Telemedicine to Improve Access & Efficiency in California Clinic Networks project to explore the role telehealth could play in improving specialty care access for patients of community health centers (CHCs). Three participating CHCs — Open Door Community Health Centers (Open Door) based in Arcata, La Clínica de La Raza (La Clínica) based in Oakland, and the Southside Coalition of Community Health Centers (Southside) in South Los Angeles — provided different settings for the programs.
Each organization's telehealth experience was different, with varying degrees of success, but common themes emerged across all the clinic settings:
Several papers now report on these diverse experiences. A case study highlights and compares the experiences of each of the three CHCs as they planned and implemented their telehealth programs; this case study addresses facilitators and barriers to program implementation and operation, patient and provider satisfaction, and key lessons learned. Published simultaneously with the case study are an in-depth look at Open Door's longer-term history with telemedicine, and two papers that focus on the financial aspects of Open Door's and La Clínica's telehealth experiences. The financial analysis of Southside was published in the spring of 2011.
All reports are available under Document Downloads.