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Evidence That Consumers Are Skeptical about Evidence-Based Health Care

Kristin L. Carman, Maureen Maurer, Jill M. Yegian, Pamela Dardess, Jeanne McGee, Mark Evers, and Karen O. Marlo

This Health Affairs article by Carman et al. finds consumers hold crucial misconceptions about evidence-based health care and most believe that more care means better care.

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June 2010

As health care reform unfolds following the passage of the Affordable Care Act, a study published in the June 2010 issue of the journal Health Affairs shows a deep chasm between proponents of evidence-based medicine and health consumers, who, the authors found, don't understand key terms such as "medical evidence" or "quality guidelines."

The study, "Evidence That Consumers Are Skeptical about Evidence-Based Health Care," was supported in part by the California HealthCare Foundation (CHCF) and conducted in collaboration with the National Business Group on Health. It examines the misconceptions, values, beliefs, and behaviors that challenge efforts to engage consumers in evidence-based decision-making. A key finding from the research: Most consumers believe that more care means better care.

According to the authors, consumers believe that new types of care and treatment are always better and it's difficult for them to accept evidence to the contrary. The study was led by Kristin L. Carman, Ph.D., co-director of health policy and research analysis at the American Institutes for Research (AIR) in Washington, D.C. Jill M. Yegian, director of research and evaluation at CHCF, was a co-author on the study.

Researchers note that moving forward, it will be difficult to motivate consumers to accept evidence-based health care given that traditional models of care are still dominant; health care decisions are becoming increasingly complex; and the general public has relatively low levels of health and scientific literacy. They comment that effective communication and support of early adopters will be critical in boosting quality of care and holding down costs.

The complete article is available free of charge on the Health Affairs site through the link below. Also available, under the Related CHCF Pages link below, is the original communication toolkit.