Achieving Tangible IT Benefits in Small Physician Practices

Keith MacDonald and Jane Metzger, First Consulting Group

This case study examines small physician practices and the growing availability of information technology to this market segment. An overview of IT products and their general characteristics is also provided.

September 2002

Until fairly recently, the success stories of small physician practices implementing information technology (IT) solutions beyond billing functions have been few and far between. As traditional cost and complexity barriers have begun to diminish, however, IT solutions are finally beginning to emerge in this important arena.

This 2002 report highlights creative IT initiatives that small physician offices across the country have developed to improve the quality and efficiency of care. Physicians and staff at more than two dozen small physician practices were interviewed, along with IT vendors and leaders from several national professional organizations.

The case study lessons are augmented in this report by an overview of available products and their general characteristics. Taken together, the lessons and resources presented in this report can serve as a guide for the small physician practice eager to find IT solutions to help solve the challenges in their practices.

The full report is available under Document Downloads below.