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Patient Portals Resource Center

A bottom-up view of a nest of interlocking freeway overpasses.

Online portals allow patients to interact with their health information and communicate with providers outside the traditional office visit. Such systems offer powerful benefits: encouraging patients to become more engaged in their own care and helping providers to improve efficiency, quality, and access.

However integrating a portal into a clinical practice is not easy. The California HealthCare Foundation (CHCF) has worked with early adopters to capture key lessons learned, as well as tools and resources to help guide other safety-net clinics considering their own patient portals.

The tools in this resource center are presented in these three phases of adoption:

Phase 1: PlanningPhase 2: ImplementationPhase 3: Optimization

Patient Portals: Benefits to Providers

In this short video, doctors and clinic staff talk about the benefits of using patient portals to engage with patients and to coordinate care.


Patient Portals: Patients' Perspectives

In this short video, patients discuss the advantages of using patient portals to manage their health and to communicate with clinic staff.

Lessons from the Field