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Webinar — Improving Care Through Workforce Innovation

Learn about Grand-Aides, an innovative program that provides personalized support to patients and helps connect the patient and care team quickly and cost-effectively.

California Improvement Network

Today, health plans and providers are searching for ways to extend the care team beyond nurses and physicians to improve quality of care and reduce costs. One possible solution is Grand-Aides — an innovative program that provides personalized support to patients and helps connect the patient and care team quickly and cost-effectively.

Under close supervision by a nurse or physician, a "Grand-Aide" — a health care professional, such as a nurse aide, who has been trained with a specified curriculum — uses telephone protocols and home visits to improve patient access to needed care and to reduce avoidable emergency, clinic, and hospital visits.

Pilot studies of primary care Grand-Aides have shown that more than half of visits at a Houston pediatric clinic and 74% of visits by Medicaid patients at a rural Virginia emergency department could have been cared for initially with a primary care Grand-Aide and nurse supervisor.

Grand-Aides has been chosen by the Agency for Healthcare Research and Quality Innovation Exchange as one of the top three innovations of 2013.

Learn more about the Grand-Aides model and how it can improve care. Hear from:

  • Arthur Garson Jr., MD, MPH, chair, The Grand-Aides Foundation
  • Donna Green, RN, BSN, CEO, The Grand-Aides Foundation

A recording of the webinar and the presentation slides are available below.

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