21st Century Primary Care: Engaging Patients in a Digital Age

Webinar

This webinar looks at two innovative care delivery models, in a community clinic and a medical group, that are trying to improve the customer experience for patients.

Wednesday, May 25, 2011

In contrast to industries like banking and retail, which constantly seek to improve the customer experience, health care tends to revolve around how providers like to practice. However, some innovative models are in the works.

West County Health Centers, a federally qualified community clinic based in Sonoma, California, is experimenting with technology to enhance the patient-provider relationship. And One Medical Group, a concierge-style practice with sites in San Francisco and New York, is designed to appeal to busy professionals who prize convenience. Its model was recently profiled in the New York Times.

The presenters were:

Jason Cunningham, Agency Medical Director, West County Health Centers
Thomas H. Lee, CEO, One Medical Group

Document Downloads

CIN Webinar -- 21st Century Primary Care: Engaging Patients in a Digital Age (Jason Cunningham, West County Health Centers) (890 K)

CIN Webinar -- 21st Century Primary Care: Engaging Patients in a Digital Age (Tom Lee, One Medical Group) (1.1 MB)

Reader Comments

3
07/12/2011
Sophia Chang

To sign up for the webinar, and general info about other CIN activities, go to www.chcf.org/cin. You can register for updates at the top right-hand corner.

http://www.chcf.org/cin

2
05/23/2011
Mitesh Popat

not sure how to signup to "attend," but would like to. Thanks.

1
05/03/2011
Michael Belman

signing up for Webinar

Register for Updates

Quarterly Partner Reports

The CIN partners meet quarterly to share findings and ideas generated from work on the front lines of clinical practice. Read the reports:

December 2011: Engaging Patients and Families (PDF)

October 2011: Complex Care Programs (PDF)

May 2011: Access and Operational Efficiency (PDF)

New Report on CIN Lessons Learned

Supporting Spread: Lessons from the California Improvement Network (June 2011) covers establishing a strategy, creating an effective social system, measuring effectiveness, and providing feedback.