Learn how coaching is being deployed in the clinical setting from LA Net, a practice-based research network, and the San Francisco Health Plan, a Medi-Cal managed care plan.

The power of computing ought to be used to support better treatment decisions. Hear about an example in action.

Learn about the Net Promoter Score as a way to understand patient feedback and develop customer loyalty in the health care industry.

This program coordinates referrals between Sutter Solano Medical Center (SSMC), a nonprofit hospital, and La Clìnica North Vallejo, a new clinic site that is co-located on the hospital's campus, to reduce inappropriate emergency department visits.

When poorly handled, transitions from hospital to home result in bad outcomes and unnecessary suffering for patients. Hear from two Sonoma County providers who partnered to do better.

Inappropriate emergency department (ED) use is a persistent, costly problem that has been resistant to change. Yet two organizations are employing creative methods to address it. Hear about their methods in this webinar.

Understanding the needs of patients can help organizations to develop meaningful solutions that translate into better care. In this webinar, hear about the Kaiser Permanente Innovation Consultancy's success with human-centered solutions.

Telemedicine has introduced new opportunities to expand access and improve quality in the primary care setting. Learn about two successful programs.

This webinar looks at two innovative care delivery models, in a community clinic and a medical group, that are trying to improve the customer experience for patients.

This Boulder, Colorado, community health center has been transforming the way they provide care, with the goal of creating a true health home for their patients.

Learn how leaders from SMMC are transforming primary care within a public health delivery system. The presentation highlights their Innovative Care Clinic, a robust primary care model that is now beginning to demonstrate meaningful improvements in care.

A flexible evidence-based approach to treating depression in the primary care setting, the IMPACT model has been implemented in a range of settings.

"Care Management Plus" focuses on improving the quality of care for seniors and patients with chronic illnesses.

This webinar described California's progress in implementing the Physician Orders for Life-Sustaining Treatment (POLST) paradigm.

Get a preview of new research about the state of ambulatory patient experience in California in this CIN webinar.